In most cases, your normal person has no idea how they should get into the IT industry, or even which market to focus their retraining program on. How can we possibly grasp the day-to-day realities of any IT job when we haven't done that before? We normally have never met anyone who performs the role either. To come through this, a discussion is necessary, covering a variety of unique issues:

- What hobbies you have and enjoy - these can reveal the things you'll get the most enjoyment out of.

- Are you hoping to get certified because of a precise raison d'etre - e.g. are you looking at working based at home (self-employment possibly?)?

- Does salary have a higher place on your list of priorities than anything else.

- Looking at the many markets that the IT industry encapsulates, it's a requirement that you can absorb the differences.

- It's wise to spend some time thinking about what kind of effort and commitment you're going to give to the accreditation program.

To be honest, the only way to gain help on these areas is via a conversation with a professional that has years of experience in the IT industry (and chiefly the commercial needs and requirements.)

You should look for authorised exam simulation and preparation programs as part of your course package. Don't go for training programs depending on non-official exam preparation systems. The terminology of their questions is often somewhat different - and this leads to huge confusion once in the actual exam. Clearly, it's very important to know that you are completely prepared for your final certified exam before taking it. Practicing 'mock' tests adds to your knowledge bank and saves you time and money on unsuccessful attempts at exams.

To a lot of people today, Microsoft usually means 'Windows' (the Operating-System which runs your family computer.) To some, it encompasses the main 'Office' applications used, either in the home or at the office, to perform certain everyday functions. 'Microsoft' 'Word' is the most commonly used program for word processing around the globe. When it comes to spreadsheets we have Excel, and when we need database software we use Access. For delivering presentations, Office has the software program 'PowerPoint', which rounds off the chief applications within the suite. (Having said that there are several more in the 'Microsoft' portfolio, including Outlook, which is commonly used as an email, 'messaging' & calendar solution.)

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