PC and network support workers are constantly in demand in Great Britain, as organisations rely heavily upon their knowledge and ability to fix and repair. As we get to grips with the daunting complexities of technological advances, growing numbers of qualified workers are being looked for to run the various different areas we've become dependent on.

If you're like many of the students we talk to then you probably enjoy fairly practical work - a 'hands-on' person. Typically, the trial of reading reference books and manuals is something you'll force on yourself if you absolutely have to, but you really wouldn't enjoy it. So look for on-screen interactive learning packages if books just don't do it for you. If we're able to utilise all of our senses into our learning, then we normally see dramatically better results.

Learning is now available in the form of CD and DVD ROM's, so you can study at your own computer. Video streaming means you can sit back and watch the teachers showing you precisely how to do something, and then have a go at it yourself - in an interactive lab. It's wise to view a small selection of training examples before you purchase a course. Always insist on instructor demonstrations, video tutorials and interactive audio-visual sections with practice modules.

You should avoid purely online training. Ideally, you should opt for CD and DVD ROM courseware where available, as you need to be able to use them whenever it's convenient for you - it's not wise to be held hostage to a quality and continuous internet connection.

There is no way of over emphasising this: You have to get round-the-clock 24x7 instructor and mentor support. You will have so many problems later if you don't follow this rule rigidly. Never purchase study programmes that only provide support to you with a call-centre messaging system when it's outside of usual working hours. Trainers will give you every excuse in the book why you don't need this. Essentially - support is required when it's required - not at their convenience.

We recommend that you search for training schools that use several support centres across multiple time-zones. Each one should be integrated to enable simple one-stop access as well as round-the-clock access, when you need it, with no fuss. Never compromise with the quality of your support. The vast majority of IT hopefuls that can't get going properly, are in that situation because they didn't get the support necessary for them.

Finding your first job in the industry sometimes feels easier to handle with a Job Placement Assistance service. At the end of the day it isn't so complicated as you might think to find your first job - as long as you're correctly trained and certified; the shortage of IT personnel in Britain looks after that.

Ideally you should have help and assistance with preparing a CV and getting interviews though; and we'd recommend all students to bring their CV up to date as soon as training commences - don't procrastinate and leave it till you've finished your exams. It can happen that you haven't even taken your exams when you land your first junior support role; but this isn't going to happen unless your CV is with employers. The top companies to get you a new position are normally independent and specialised local recruitment services. Because they get paid commission to place you, they have more incentive to get on with it.

Fundamentally, as long as you put the same commitment into finding your first IT position as into studying, you're not likely to experience problems. Some people curiously conscientiously work through their learning program and then just stop once qualified and would appear to think that businesses will just discover them.

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